Return Policy
Eligible returns received within 90 days of purchase will be issued to the original form of payment when available. Eligible returns received beyond 90 days from the date of purchase or without a Mercana-shop proof of purchase will be issued a Mercana-shop Merchandise Credit.

Refunds will be issued for the original purchase price only when accompanied by a Mercana-shop proof of purchase. If neither the customer nor Mercana-shop can locate this documentation, the refund will be issued at the value determined by Mercana-shop.

School Uniform items without a logo follow the return policy guidelines above. School Uniform items with a logo may be returned within 90 days of purchase for a Merchandise Credit. No returns will be accepted after 90 days.

Personalized items, including, but not limited to, items with a monogram or embroidery, and items marked final sale may not be returned to Mercana-shop and are expressly excluded by this Return Policy.

All returns are final. Items sent to Mercana-shop outside of the terms of this Return Policy are not subject to refund and will not be returned to sender.

Please use our Returns Help Center for more information about returning your purchase.